Last updated: October 14, 2026
1. Program
Syncore Alarm Text Alerts is operated by Syncore Group LLC (“Syncore”, “we”). Syncore remotely monitors electrical power equipment, such as utility service, generators and breakers, at its customers’ facilities. When monitored equipment raises a critical alarm (for example, loss of utility power, a generator or breaker fault, or loss of communication with a site), we send an automated text message to the people enrolled for that site so they can respond. The program sends alarm alerts only. We never send marketing or promotional messages through it.
2. How you enroll
You enroll by completing and signing the Syncore Alarm Text Alerts enrollment form, which names the mobile number and the site(s) you want alerts for. A Syncore administrator then adds your number to the alarm notification settings. We keep the signed form on file. Consent is not a condition of any purchase or service.
3. Message frequency
Message frequency varies with equipment events at your site(s): typically 0 to 10 messages a month, more during an outage.
4. Cost
Message and data rates may apply. Check your mobile plan for details. Syncore does not charge for the alerts.
5. How to stop
Reply STOP to any message at any time. You will receive one message confirming that you are unsubscribed, and no further messages will be sent to that number. You can also ask us to remove your number at info@syncore-group.com or +1 888-SYNC-050 (888-796-2050). To enroll again, reply START or complete a new enrollment form.
6. Help
Reply HELP to any message, or contact us at info@syncore-group.com or +1 888-SYNC-050 (888-796-2050).
7. Delivery and safety
Carriers are not liable for delayed or undelivered messages. Text alerts can be delayed or missed because of cellular coverage, carrier delays or an interruption of the monitoring service. They supplement, and do not replace, on-site alarms, emergency procedures or calls to emergency services.
8. Privacy
Our Privacy Policy explains how we handle your information. Mobile numbers and text-messaging consent are never sold or shared with third parties or affiliates for marketing or promotional purposes.
9. Changes
We may update these terms. The date at the top shows the latest version. We will notify enrolled recipients of any material change.
10. Contact
Syncore Group LLC, 11403 NW 39th St, Doral, FL 33178. Email info@syncore-group.com. Phone +1 888-SYNC-050 (888-796-2050).
